We sell and ship only new products sent to us direct from the manufacturer. Some products sold here, through eCrater, have traveled to trade shows from which outer packaging may show signs of wear.
All closed and no shipping times are listed on our eCrater home page. We are not responsible for delays in shipping.
For the safety of all our customers all makeup sales are final.
We do not accept returns on any of our makeup products which includes but is not limited to: face & body paints in palettes, cakes or liquids (airbrush), shimmer powder, glitter, tattoo paint, beauty makeup: eye shadows, blush or special effects products: blood, eyeblood, fx wheels, glues, blood effects, wax, gel, silicone, latex, plastics or personal body supplies: thongs, nipple concealers.
We may accept returns on some supplies: stencils, brushes and sponges, mirrors. Customer must pay return shipping and a 20% restocking fee. Customer must contact us within 7 business days to inquire about any possible return or exchange.
Any defective product must be returned before replacement can be made.
Seller is not responsible for products damaged in transit by post office or shipping companies. We pack our shipments well to ensure arrival in good condition. Seller is not responsible for product shipments that are delayed or misrouted by the postal or shipment carrier. Our shipping rates reflect actual or lower costs for USPS Priority and Regional (priority) Rate mailing. Do note certain items must ship ground. Lower rates can be applied for first class shipping. If you wish to have an item ship first class rather than priority please email us and we will adjust the rate prior to your purchase to reflect actual rates. First Class can be $2-4 lower than priority and take an additional 2-3 days in transit depending on your location. USPS Tracking number is sent to you upon shipment by the USPS, this email is generated by and from the USPS, not our site. We add tracking numbers on the order into your account.
Payment on eCrater is via PayPal. Paypal is safe and easy to use. Please visit our home web page for a wide selection of products www.extrememakeupfx.com
All customer orders through our eCrater store are automatically added to the mailing list from our main store site Extreme Makeup FX.